Your plan renews at the price and billing frequency shown at checkout until you cancel. Here is how each payment option works:
You are responsible for paying on time, even if you do not receive a reminder.
You can cancel at any time. There are no long-term contracts. To cancel, log in to your client area, find your service, and submit a Cancellation Request. You can choose:
To avoid another automatic payment, cancel before the charge is processed one calendar day before your next invoice due date. When you submit a cancellation request, unpaid renewal invoices for that service are canceled. If an invoice includes other services too, the canceled service charge is removed or credited, but you still need to pay for the other services. Payments already made are not refunded. Simply stopping use or removing your payment method does not cancel your service. If you cannot submit a cancellation request, open a support ticket in your client area before your next payment.
If you do not pay by the invoice due date, your service will be suspended. We also add a one-time late fee of 10% of the unpaid invoice amount ($1 minimum). The fee does not compound. To restore service, pay the invoice and late fee in full. Restoration may take some time after payment is confirmed.
ALL SALES ARE FINAL. NO REFUNDS OR CREDITS for unused time, early cancellation, renewals, or suspended or terminated services, regardless of payment method or processor, except for refunds we must provide under applicable law. We will correct verified billing errors.
For any billing, payment, cancellation, account, or service issue, open a support ticket in your client area. Please open a ticket and give us a reasonable chance to fix the problem before filing a payment dispute. Disputing a charge without first opening a ticket may lead to service suspension, account termination, and a ban on future purchases, subject to applicable payment-dispute rights. Fraudulent or abusive disputes may lead to a permanent ban. We may provide payment records, your agreement, support tickets, and service records to respond to disputes. Your legal rights to dispute unauthorized charges or billing errors still apply.
We may refuse, suspend, or end service at our discretion, including without giving a reason, subject to existing service obligations and applicable law. Reasons may include nonpayment, fraud, abuse, or misuse. Service may be interrupted for maintenance or outages; uninterrupted service is not guaranteed. Any applicable service-level commitments and legal rights still apply.
We may change renewal prices with advance notice. We will obtain consent when necessary. You can cancel before a new price takes effect. If you believe an invoice or charge is wrong, open a support ticket in your client area. We will correct verified mistakes.
By checking the Terms of Service box and completing checkout, you agree to these Terms and the subscription price and billing frequency shown at checkout. If you choose CREDIT/DEBIT, you also authorize the automatic charges explained in Section 1.